Shipping Policy
Last Updated: July 28, 2026
Thank you for shopping with Eluxebag. This Shipping Policy outlines how orders are processed and delivered.
Order Processing
All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.
During periods of high order volume, processing times may be slightly extended. If there is a significant delay, we will notify you via email.
Shipping Times
Estimated delivery times may vary depending on your location:
- Domestic Orders: 3–7 business days
- International Orders: 7–21 business days
Please note that delivery times are estimates and are not guaranteed.
Shipping Costs
Shipping costs are calculated at checkout based on the destination, shipping method, and order size. Any applicable shipping fees will be displayed before completing your purchase.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking information, if available.
International Shipping
Eluxebag ships to many countries worldwide. International customers are responsible for any customs duties, taxes, import fees, or other charges imposed by their local authorities.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information. Eluxebag is not responsible for delays, lost packages, or additional costs resulting from incorrect or incomplete addresses.
Lost or Damaged Packages
If your order arrives damaged or is lost during transit, please contact us as soon as possible. We will work with the shipping carrier to investigate and assist in resolving the issue.
Delivery Delays
Eluxebag is not responsible for shipping delays caused by weather conditions, customs clearance procedures, carrier issues, natural disasters, or other circumstances beyond our control.
Order Changes and Cancellations
Orders may only be modified or canceled before they are processed for shipment. Once an order has been shipped, changes or cancellations may not be possible.
Contact Us
If you have any questions regarding shipping or delivery, please contact us:
Email: info@eluxebag.com
Company
Bohui corp limited
Rm 4, 16/F, Ho King Comm, Centre,
2-16 Fayuen Street, Mong Kok,
Hong Kong