Return & Refund Policy

Last Updated: July 28, 2026

Thank you for shopping with Eluxebag. We want you to be satisfied with your purchase. Please review our Return & Refund Policy carefully before placing an order.

Return Eligibility

You may request a return within 14 days of receiving your order if:

• The item is damaged, defective, or incorrect.
• The item is unused and in its original condition.
• The item is returned with all original packaging, tags, and accessories.

Non-Returnable Items

The following items cannot be returned:

• Items that have been used, worn, or damaged by the customer.
• Items returned without original packaging or tags.
• Clearance, final sale, or promotional items unless defective.
• Gift cards and digital products (if applicable).

Return Process

To initiate a return, please contact us at info@eluxebag.com with:

• Your order number
• Product name
• Reason for return
• Photos (if the item is damaged or defective)

Our support team will review your request and provide return instructions.

Refunds

Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to the original payment method within 5–10 business days.

Late or Missing Refunds

If you have not received your refund:

1. Check your bank account again.
2. Contact your credit card provider.
3. Contact your bank, as processing times may vary.
4. If you still have not received your refund, contact us at info@eluxebag.com.

Exchanges

We only replace items if they are defective, damaged, or if the wrong item was delivered. To request an exchange, please contact our support team.

Return Shipping Costs

• Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
• Original shipping charges are non-refundable unless required by law.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. We will work quickly to resolve the issue and provide a replacement or refund where appropriate.

Order Cancellations

Orders may be canceled before they are processed and shipped. Once an order has been dispatched, cancellation requests may not be possible.

Policy Updates

Eluxebag reserves the right to modify or update this Return & Refund Policy at any time. Any changes will be posted on this page with an updated revision date.

Contact Us

For questions regarding returns, refunds, or exchanges, please contact us:

Email: info@eluxebag.com

Company

Bohui corp limited
Rm 4, 16/F, Ho King Comm, Centre,
2-16 Fayuen Street, Mong Kok,
Hong Kong